Quick answers about buying preloved branded clothes from Lundapur: authenticity, sizing, payment, delivery across Pakistan and returns. If your question is not here, WhatsApp us at 0336 3237077.
Is everything on Lundapur authentic?
Yes. Everything we sell is genuine, pre-owned branded clothing, footwear or accessories, bought as genuine second-hand goods from established dealers in Pakistan and the international used-clothing trade. Nothing we sell is a copy, replica or reproduction, and if we cannot satisfy ourselves that a piece is authentic, we do not list it. Lundapur is an independent second-hand retailer and is not affiliated with any brand we resell. Read our Authenticity & Sourcing notice and our guide to spotting fakes.
Are the items new or used?
Every item is pre-owned (preloved). Almost everything is one of a kind: once a piece sells, there is not another one, and we do not restock the same item.
How do I know if something will fit me?
Every listing gives the label size and real measurements in inches, taken with the piece laid flat (for example chest, length, shoulder and sleeve for shirts and jackets, or waist and inseam for trousers). Lay a piece you already own flat, measure it the same way and compare. Our guides help: shirt size guide, jeans size guide and US, UK, EU and Korean size conversion.
What condition are the items in?
Each piece is inspected inside and out and given an honest condition description. Marks, fading, pilling, wear and any earlier repairs are named on the product page and shown in the photos, which are our own photos of the actual item. Some signs of previous wear are normal in second-hand clothing and are not a fault.
Are the clothes washed before you send them?
It depends on the fabric. Shirts and other light fabrics are washed and pressed before they are listed. Jackets, outerwear and other heavy pieces, footwear and accessories are sanitised, which is usually all they need. Either way, please wash every purchase yourself before you wear it, following the instructions on its care label.
Do you repair items?
No. We do not mend, re-stitch, re-dye or restore anything. If a piece has a repair, it was made by a previous owner and it is described on the product page.
How do I pay?
The only payment method we accept is a direct bank transfer to our Meezan Bank account. The account details are shown when you place your order and repeated in your order email. Please use your order number as the payment reference.
Do you offer cash on delivery (COD)?
No. We do not offer cash on delivery. Orders are dispatched once your bank transfer has cleared.
How long will you hold an item after I order?
Your order is held for three working days while we wait for payment. If no payment arrives in that time, the item is released back for sale.
How much is delivery and how long does it take?
Delivery is a flat Rs 650 anywhere in Pakistan, whatever the size of the order. We currently deliver within Pakistan only. Parcels are dispatched once payment has cleared and typically arrive within three to five working days, depending on your city. We send you the tracking details once the courier has collected the parcel.
Can I return or exchange an item?
Yes, within two days of delivery. The item must be unworn and unwashed with its tags still attached, in the condition it reached you. Return postage is paid by the customer. If you exchange for something cheaper, we refund the difference. Read the full returns & exchanges policy.
How do refunds work?
Once we receive the returned item and confirm its condition, your refund is processed within seven working days by bank transfer to the account you paid from. Original delivery charges are not refunded.
Can I order on WhatsApp or Instagram instead of the website?
Yes. You can order directly on lundapur.com, or message us on WhatsApp at 0336 3237077 or on Instagram at @lundapurpk and we will help you place the order.
Where is Lundapur based?
Lundapur is an online thrift store based in Karachi, Pakistan, delivering nationwide. For any question, WhatsApp us at 0336 3237077 or email ahoy@lundapur.com.
Full details are in our Terms & Conditions, Returns & Exchanges and Authenticity & Sourcing pages.